Claims
OverviewNo one can be sure when or where a loss will occur but you can expect prompt and efficient claims service from QBE - one that strives to meet your unique needs, whenever and wherever a loss occurs.
Different claims management processes and forms may apply to different products, depending on the area of risk although there are some fundamentals that you should understand which will always apply regardless of product types to help ensure the most effective outcome is achieved.
For queries, you may contact our claims department or approach your insurance adviser/broker for assistance.
QBE Claims Philosophy
As an insurance company, we expect to pay claims. Our premiums reflect the degree of risk and the probability of a claim and the terms of cover provided. In general, the wider the cover provided, the higher the premium. So if your policy covers the exposure, we will respond to a valid claim. That's why it's important to take the advice of an insurance broker or agent and to read the policy wording to ensure the cover meets your expectations before entering your insurance contract.