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How to make a claim

• CLAIMS MANAGEMENT EXPERTISE

  The QBE Claims Team in Singapore provides claims management expertise in the areas of conventional and specialist insurance, specifically:

  • Marine Risks
  • Non-Marine Risks
  • Specialist Risks

  
  For non-marine claims, please click on the following indexes to quickly access the product specific claims instructions, information and forms you need or ask your insurance adviser for assistance.
  

  Non-Marine Risks Property Fire Burglary Money Plate Glass Golfer Fidelity Guarantee Personal Accident General Liability Medical Foreign Worker Medical Dental Inpatient Inpatient (SIA) Outpatient Outpatient (SIA - Senior Staff) Outpatient (SIA - Graded Staff) Travel Work Injury Compensation Motor

  Specialist Risks Professional Risks Directors & Officers Professional Indemnity

  For Marine claims, please approach your agent/broker for assistance on claims instructions and to obtain copies of the claim forms.
  
  For Trade Credit claims, please call the Trade Credit Department at (65) 6477 – 1119.

• WHAT TO DO WHEN FACED WITH A LOSS - FUNDAMENTAL PRINCIPLES

  • Early notification to QBE Singapore, as your insurance provider. Simply download our claim form from this site and submit.
  • Early notification to your insurance broker or agent, as your insurance adviser.
  • Complete all required sections of your claim form and supply all required information before lodging with QBE.
  • Keep a copy of your claim form and associated information.

  
  

• NOTIFY EARLY

  • It is mandatory that in the event of a claim arising under a policy, the insured shall within the timeline stated in the policy give notice to, and provide full particulars of the claim to QBE.
  • Early action can significantly shorten the claims management process, and hence, the time taken to settle your claim.

  
  

• LENGTH OF TIME TO SETTLE

  • The length of time that it takes to settle a claim will depend on the nature of the exposure and its complexity.
  • You will be relieved to know that QBE claims management specialists will help you through the process as it is part of the QBE specialist insurance solutions promise.

  
   

• CLAIM FORMS

  • To register your claim, fill out the relevant claim forms and send to our claims department directly (see contact details), providing a copy to your insurance broker or agent.
  • We will then contact you by phone or mail to advise on the next steps, either directly or through your insurance adviser.
  • Make sure to keep your insurance adviser fully informed of any developments. Their role includes guiding you through the claims process to ensure the best possible outcome.

  
  

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